At SHPOPL, it is our strong perception that product must be improved continuously with sustained market feedback. Though, Post Market surveillance (PMS) is mandatory & on defined pattern such responses are collected monthly by us.
We have made this platform available for customers to easily post their feedback through Internet. We shall acknowledge such response within 72 hrs & shall attempt to reply within 60 working days with Corrective & or Preventive action management. Those intending to give feedback are requested to download form provided & submit with relevant supporting to pitkar.pms@gmail.com for further action.
All customers are provided the format below to forward their complaints. They can download the same attachment, fill up & send it to pitkar.cc@gmail.com for further action.
In case of complaints of implant breakage, in addition to above format, following form may be downloaded and to be filled in & seat back to pitkar.cc@gmail.com. The physical sample for evaluation may be rushed to regulatory department S. H. Pitkar Orthotools Pvt. Ltd., EL-32, J Block, MIDC Bhosari, Pune-411026.
